30-day money-back guarantee.

Before you buy

The free Snapshot gives you your personality card and your five dimensions, shown as bands with percentiles, from your own answers, along with a short written read of what stands out. The full writing behind them, at the same standard throughout, begins with the Portrait Report and continues through the Insight Report and the Wellington Membership. We ask you to read your free results before paying for anything else, because that is the fairest way to know whether Wellington is for you.

The Portrait Report ($0.99, one payment)

The Portrait Report carries a 30-day money-back guarantee. If it is not for you, email [email protected] from the address on your account, or use the refund option in your account, within 30 days of your purchase date. No explanation is needed, and the refund is issued in full to your original payment method. Because the money comes back, access to your eight chapters ends with the refund. There is no subscription attached, so nothing further is charged.

The Wellington Membership ($4.99 a month)

The Wellington Membership is $4.99 a month with no free trial, and it carries a 30-day money-back guarantee. If it is not for you, email [email protected] from the address on your account, or use the refund option in your account, within 30 days of a charge. No explanation is needed, and the refund is issued in full to your original payment method. A refund ends your membership access, since the money comes back. If you would rather keep your access to the end of the month you have paid for, cancel instead: from your dashboard, in one click and with no conversation, cancellation stops future charges and access runs to the end of that month. If you separately bought the $0.99 Portrait Report, those eight chapters stay yours either way.

If something is not right

Write to [email protected] from the email address on your account, or use the contact form with “Billing or a purchase” as the topic. Say which purchase it is and what went wrong. A person reads every message, replies within two business days, and considers each case in good faith. A duplicate charge, a purchase that did not deliver what it describes, or a technical fault on our side is put right.

Details

• If we materially reduce what a paid tier provides during a period you have paid for, you may cancel and receive a pro-rated refund of that period (see the terms).
• If we close your account for a reason other than a breach of the terms, we refund any unused portion of a paid period.
• This policy does not limit any statutory right of withdrawal or refund you have under the consumer law where you live. Where that law gives you more, you get more.
• Where a refund is issued, it goes to the original payment method, in the currency of the original charge, and usually appears within five to ten business days depending on your bank.

Therabot Labs LLC, United States. Questions about this document: [email protected], or the contact form.